The New Workplace
Now Hiring: Employee Experience Managers
Number five with a bullet
When LinkedIn released its 2023 list of the 25 fastest-growing job titles over the previous five years, a new entry cracked the annual ranking for the first time in a lofty fifth-place position—employee experience manager. As companies struggle with the post-pandemic threats of worker burnout, the Great Resignation, and maintaining corporate culture in hybrid and remote workplaces, some companies are looking beyond the HR department for help. “The rising number of employee experience managers is an acknowledgement that traditional HR managers have had their hands full managing COVID-19 workplace protocols, the shift to remote work, and the return to office,” reported the Wall Street Journal.
What are the responsibilities of employee experience managers? According to LinkedIn, “Employee experience managers oversee processes that support employee engagement, well-being, and development within an organization, which may include training programs and mentoring initiatives.”
Employee experience—or“EX”—managers are tasked with improving not just staff engagement but also worker productivity, performance, and retention—a particular challenge for AE firms facing burgeoning backlogs and a tight labor market. Along with onboarding new employees, organizing training sessions, and implementing and analyzing employee surveys, employee experience managers move beyond traditional HR responsibilities into more strategic realms. They track and analyze project workflows, interview employees and examine how they can work more efficiently, run virtual workshops to instill corporate culture in remote workforces, and monitor staff for signs of burnout.
LinkedIn reports the top locations for hiring EX managers are New York City, San Francisco, and Los Angeles. The position, which commands an average salary of $55,000 to $125,000 depending on the industry, skews heavily female. Men account for only 17% of employee experience managers. The most common roles EX managers transition from are office manager, human resources business partner, and program manager.
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