In the age of artificial intelligence (AI), soft skills are hard currency. According to more than 11,000 business leaders surveyed in Deloitte’s 2018 Global Human Capital Trends report, future employees’ most sought-after talents won’t be purely technical skills like coding, cybersecurity or blockchain expertise. They will be “essentially human” soft skills like creativity, communication skills and complex problem solving.
Advances in technology may be driving this surge in demand. The World Economic Forum predicts that by 2022, 42% of workplace tasks will be performed by some form of AI or robotic automation. This will free human workers to spend more hours on innovation, collaboration and strategic planning—cognitive tasks that require emotional intelligence (EQ) and people skills. Read more>