Find Out How Customers Rate the A/E Industry
Your clients and potential clients want to work with A/E firms that provide superior technical services, personnel, project management, quality, and value. They want to know that their service providers understand and address their needs and concerns.

In the A/E Industry Customer Service Report Card you’ll find the results of a Morrissey Goodale research project to determine how well the A/E industry is performing in the area of customer service—where architecture and engineering firms are excelling—and where they are falling down. Unlike other industry surveys that solely elicit the opinions of architecture and engineering firms—your peers and competitors—this Morrissey Goodale research study surveyed only project owners, the ultimate judges of client service.

A representative sample were surveyed and asked to give the overall industry a grade in 14 different areas of customer service. They were also asked to grade their overall level of satisfaction with the work produced by the A/E firms with which they do business.

Find out what clients say industry firms do well, and where they can improve. The good news for A/E firms is that effective customer service techniques can be implemented quickly and at little cost.